- It has four processes, Management Responsibility(top management process), resource management, Product realisation(Enabling section) and Management Analysis(feed back)Section.
- Section 4 deals with documentation- 1,2 are reference sections, 4- documenting section which contains quality policy, quality manual , procedure and work instructions.
- Section 5 deals with management responsibility which deals with management commitment, customer focus, quality policy(values driven document), planning ( quality objectives, measurable), responsibility and authority and internal communication ( policy, customer, product, administrative), management review ( agenda, minutes, actions taken to improve)
- Resource Management include provision of resources, human resource ( competence, awareness, training), infrastructure, work environment( ergonomics)
- Product realisation include Designing, Purchasing and production
- Measurement analysis and improvement include internal audit, process benchmarking and non conforming product policy.
Quality has the following costs: prevention, appraisal, internal and external.
- Prevention costs include setting standards, quality planning, quality assurance, inspecition equipment, training and miscellaneous costs
- Appraisal costs include inspection, quality audit.
- Internal costs include that of scrap, rework, downgrading, failure analysis
- External costs include that of repair, warranty claims, complaints, returns and liability.
Four Point Defect System:
- Length wise defects
- Maximum 40 points/100 sq. yards
- upto 3 in. - 1
- 3-6 in. - 2
- 6-9 in. - 3
- above 9- 4
- Holes 1 in. or less- 2 pt. , above 1 in. - 4 pt.
- Points/100 sq. yards = (total pts *3600)/(fabric width in inches*total yards expected)
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